Refund and Returns Policy for PayTopic

Effective Date: November 29, 2024

At PayTopic, we strive to provide our customers with high-quality men’s luxury leather jackets. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure your shopping experience is as seamless and worry-free as possible. Please read the following policy carefully to understand how we handle returns and refunds.

1. Return Eligibility

We accept returns and exchanges for items that meet the following criteria:

  • Timeframe: Returns must be made within 30 days from the date of purchase.
  • Condition: The product must be unworn, unused, and in original condition, with all tags attached.
  • Packaging: Items must be returned in their original packaging to ensure safe transit.
  • Proof of Purchase: A valid receipt or proof of purchase (such as an order number or invoice) is required to process your return.

Please note that we cannot accept returns or exchanges on sale items, gift cards, or any custom-made or personalized products.

2. How to Return an Item

If you wish to return or exchange an item, please follow these simple steps:

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at info@paytopic.click or call us at +1 (307) 621-0431. Provide your order number, the item you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) number and provide you with detailed instructions on how to return the item.

  3. Package the Item: Carefully package the item(s) in the original packaging, including all tags and accessories, if applicable. Ensure the item is securely wrapped to prevent damage during transit.

  4. Ship the Item Back: Return the item to the address provided by our customer service team. You will be responsible for the cost of return shipping, unless the item was defective or incorrect.

  5. Refund Processing: Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method.

3. Exchange Policy

If you would like to exchange your jacket for a different size, color, or style, we offer exchanges within the 30-day return window. The item you wish to exchange must meet the same eligibility criteria outlined in the Return Eligibility section above.

To exchange an item, follow the same process as a return (outlined above), and once the returned item is received, we will ship out your exchange product as soon as possible. If the item you request is out of stock, we will notify you and issue a refund for the original item.

4. Refund Process

Once your return is processed and approved, you will receive a full refund to your original method of payment, provided the returned item meets the following conditions:

  • Item is in original, unworn condition with all tags attached.
  • Return is within the 30-day window from the date of purchase.

Refunds are typically processed within 7–10 business days of receiving the returned item. Please note that depending on your payment provider, it may take an additional 2–5 business days for the funds to appear in your account.

5. Non-Refundable Items

The following items are non-refundable:

  • Sale or clearance items
  • Gift cards or store credits
  • Custom-made or personalized products
  • Products marked as final sale or non-returnable at the time of purchase

Please ensure that you review the product details before completing your purchase, especially for custom orders or sale items.

6. Damaged or Defective Items

If your order arrives damaged or defective, we apologize for the inconvenience and will make it right as quickly as possible. In such cases:

  • Please contact us within 7 days of receiving the item to report the damage or defect.
  • Provide us with a detailed description of the issue, along with photos of the damaged or defective item, to assist us in processing your claim.
  • Once we verify the issue, we will either send a replacement item or issue a full refund, depending on your preference and stock availability.

For defective items, we will cover the return shipping costs, and you will not be responsible for return shipping fees.

7. Shipping Charges

Shipping fees are non-refundable. If you return an item, you will be responsible for the return shipping costs, unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@paytopic.click or +1 (307) 621-0431. Once your order has been processed or shipped, it may no longer be eligible for cancellation. If the item has already been shipped, you will need to follow our regular return process.

9. International Returns

For international customers, please note the following:

  • Return shipping costs are the responsibility of the customer.
  • You may be required to pay customs duties and taxes when returning items, depending on your country’s regulations. These fees are non-refundable.

We recommend reviewing your country’s return policies before making a purchase, as international returns may take longer to process.

10. Contact Us

If you have any questions or need assistance with your return or exchange, our customer service team is here to help. Please contact us using the following methods:

11. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. If we make significant changes, we will notify you by updating the Effective Date at the top of this page. We recommend reviewing this policy periodically to stay informed about any updates.